Live events will look different this season. As we navigate industry changes, our commitment to providing a memorable experience remains a priority. This page is dedicated to providing you with information on the changes we've made in response to COVID-19.
- Safety and Experience
- Seating chart example
- Community Survey Results
- Contact Us
Check out this short video from Executive Director Katy Glodosky to learn more about how we’re making our theater as safe as possible for your return.
During this “intermission” we made changes to keep our patrons, performers, staff and volunteers safe at our venue. Here's what you can expect when you visit the Weill Center.
- There will be no access to the coat room.
- There will be no meet and greets or VIP experiences at this time.
- Digital event programs will be emailed to patrons prior to events (for select events).
- In the restrooms, every other sink/urinal will be blocked off to promote social distancing.
- Markers around the theater will remind patrons to social distance, especially in areas where traffic is typically heavier.
The Weill Center staff will continue to monitor and review guidelines and recommendations from health and government authorities and adjust as needed.
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- Concessions will be offered.
- Concession attendants will wear masks and gloves. One attendant will be dedicated to serving and one to transactions.
- Credit card (touchless interaction for patron) and cash are accepted.
- Pre-packaged popcorn is available for purchase at movie nights.
- The drinking fountain will be unavailable for use. Water is available at concessions.
- All seating will be reserved seating to ensure social distancing.
- Tickets can be purchased in “pods” of up to six (6) seats per order.
- Each pod is separated by at least two chairs and one row.
- If you ordered tickets the same week of the event, your tickets will be available at will call and can be picked up the evening of the event up to two hours prior to the show.
- Phone and online orders are encouraged. Phone and online order convenience fees are also waived at this time.
- Glass barriers have been installed in the ticket office for in-person orders.
- Ticket Office hours have changed: We are open to the public on Mondays and Wednesdays, 12-4 p.m., 2 hours prior to performances and 1 hour prior to movies.
- When presenting your ticket at the event, the ticket taker will ask you to tear your own ticket stub for our collection, avoiding touch.
SPECIAL NOTES REGARDING MOVIES:
- Complimentary movie coupons must be exchanged at the ticket office for a reserved seat. Call or visit the ticket office to redeem prior to the event day.
- Ticket Office opens 1 hour prior to movies.
By collaborating with our local community we can ensure the arts remain affordable, accessible, and a vibrant part of our community. We asked our community a series of questions as we determined our best practices for reopening. Here's a summary of what we learned.
- This survey had 661 respondents.
- 58 percent of respondents were at least 61 years old.
- 48 percent of respondents would likely return to the Weill Center if safety precautions are taken and 20 percent of respondents do not plan to return to the theater this fall;
- 72 percent of respondents would wear a mask if required;
- The five most important precautions respondents want to see in place to make them feel comfortable attending a show this fall included:
- Social distanced seating/capacity restrictions
- Hand sanitizer readily available
- Social distancing around the theater
- Increased disinfecting between shows
Here are the answers to your frequently asked questions.
Q: Why and how have these decisions been made?
A: The Weill Center continues to work with agencies, artists and other venue partners from across the Midwest to ensure its procedures are aligned with evolving industry best practices. The theater also utilized current local, state and national reopening guidelines. In addition, we relied on feedback from a community survey. Internally, our staff reviewed our plans and our board of directors approved our plans to reopen. As recommendations from health and government authorities continue to change, the theater will monitor, review and adjust as needed.
Q: Will you require temperature checks of patrons?
A: Not at this time.
Q: What happens if I am feeling ill the day of the event?
A: Please stay home! You can call our ticket office to request a refund. We will accommodate as we are able. If you start to feel ill while onsite, we will direct you to a designated space to quarantine if needed.
Q: How will you ensure sick people stay home?
A: We will rely on our patrons to make the responsible decision to stay home if they are feeling ill or have been exposed to someone who tested positive for COVID-19.
Q: Why limit to 250 patrons?
A: To ensure we can offer socially distanced seating, two seats and one row of space will be open between each group. Without these seats available, seating capacity will be limited to less than 250 patrons (approximately 25% of venue capacity).
Q: Does it matter what kind of mask I wear?
A: Please follow CDC guidelines for choosing (or making) and wearing a mask.
Q: What if I or my child does not want to wear a mask or can not wear a mask due to health issues?
A: At this time, those who cannot or choose not to wear a mask should not attend events at the theater for their safety and the safety of those around them.
Q: Can I get a refund for my postponed or cancelled show tickets?
A: In the instance where a show is postponed, your ticket will be valid for the rescheduled date. If a show is cancelled, you will be able to donate the cost of your ticket or request a full refund.
Q: When will the 2020-21 season events be announced?
A: Season events will be announced individually with ticket sales to follow. Tickets can be purchased online, over the phone at (920) 208-3243 and in person at 826 N 8th Street. The ticket office is now open Mondays and Wednesdays 12 - 4 p.m. Masks are required.
If you have additional questions, please contact us at firstname.lastname@example.org. Please remember this is a learning process for us all and many adjustments will be made along the way. Thank you in advance for your patience and understanding.